Help Center

Getting Started

How do I create an account?

Visit the Sign Up page and create an account with your email address. You'll receive a verification email to confirm your account before you can sign in.

How do I start a session?

After signing in, navigate to your dashboard. Choose your session type: Text Chat (type to Santa), Voice Call (talk by voice), or Live Video (see Santa on screen). Each requires its own credit type. For voice and video sessions, allow microphone access when prompted.

What devices are supported?

TalkSanta works on modern web browsers across desktop and mobile devices. We recommend using the latest version of Chrome, Safari, Firefox, or Edge for the best experience.

Credits & Payments

How do credits work?

There are three types of session credits: Chat Tokens for text chat ($5.99), Voice Calls for voice sessions ($9.99), and Video Credits for live video ($19.99). Each session consumes one credit of its type. Purchase credits through the Pricing page. Credits are tied to your account and are non-transferable.

What payment methods do you accept?

We accept all major credit and debit cards through Stripe, our secure payment processor. Your payment information is never stored on our servers.

Sessions & Technical

How long is each session?

Standard sessions are 5 minutes. This provides ample time for a meaningful interaction while keeping the experience focused and engaging.

What languages are supported?

Language support varies by session type:

• Text Chat: Unlimited languages — type in any language and Santa will auto-detect and respond.
• Voice Call: 15 languages supported with real-time voice auto-detection.
• Live Video: All 20 languages supported, but you must select your language before starting — it stays locked for the session.

You can set your preferred language in your account settings.

I'm experiencing audio, video, or chat issues

Try the following troubleshooting steps:

• Text Chat: Ensure you have a stable internet connection. If messages aren't sending, try refreshing the page.
• Voice Call: Ensure your browser has permission to access your microphone. Check that no other app is using it.
• Live Video: Allow microphone access when prompted. We recommend at least 5 Mbps internet speed.
• Close other tabs or applications that may be using your microphone.
• Try refreshing the page or using a different browser.
• Ensure your browser is updated to the latest version.

What happens if I get disconnected?

If a session fails to start or drops on our end, it won't count against your credits. If your own connection drops, you may need to start a new session. For anything else, please use our Contact page.

Account Management

How do I change my password?

Go to your Account Settings and navigate to the Security section to update your password.

How do I delete my account?

You can delete your account from the Account Settings page. This action is permanent and will remove all your data, including session history and transcripts.

Still Need Help?

If you couldn't find the answer you're looking for, please visit our Contact page and our team will get back to you.