Privacy Policy

    Last updated: February 12, 2026

    1. Introduction

    TalkSanta ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered interactive experience platform ("Service").

    2. Information We Collect

    2.1 Information You Provide

    • Account Information: Name, email address, and password when you create an account.
    • Payment Information: Payment details processed securely through Stripe. We do not store your full credit card number.
    • Communication Data: Messages and feedback you send through our contact forms.
    • Preference Data: Language preferences, timezone settings, and notification preferences.

    2.2 Information Collected Automatically

    • Usage Data: Session duration, features accessed, and interaction patterns.
    • Device Information: Browser type, operating system, and device identifiers.
    • Log Data: IP address, access times, and referring URLs.

    2.3 Session Transcripts

    Conversations during live sessions may be transcribed and stored to improve the quality of the Service. Transcripts are associated with your user account and are accessible only by you and authorized administrators for support purposes.

    3. How We Use Your Information

    We use the information we collect to:

    • Provide, operate, and maintain the Service.
    • Process transactions and send related information.
    • Send administrative messages, updates, and security alerts.
    • Improve and personalize the Service experience.
    • Monitor and analyze usage trends to enhance performance.
    • Comply with legal obligations and enforce our Terms of Service.

    4. Data Sharing and Disclosure

    We do not sell your personal information. We may share information with:

    • Service Providers: Third-party vendors who assist in operating the Service (e.g., payment processing, hosting, AI services).
    • Legal Compliance: When required by law, regulation, or legal process.
    • Business Transfers: In connection with a merger, acquisition, or sale of assets.

    5. Data Security

    We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

    6. Data Retention

    We retain your personal information for as long as your account is active or as needed to provide the Service. Session transcripts are retained for service improvement and support purposes. You may request deletion of your data at any time through your account settings.

    7. Your Rights

    Depending on your location, you may have the right to:

    • Access and receive a copy of your personal data.
    • Rectify inaccurate or incomplete personal data.
    • Request deletion of your personal data.
    • Object to or restrict processing of your personal data.
    • Data portability — receive your data in a structured, machine-readable format.
    • Withdraw consent at any time where processing is based on consent.

    8. Children's Privacy

    Our Service is designed to be family-friendly. We comply with the Children's Online Privacy Protection Act (COPPA) and similar regulations. Please review our COPPA Compliance page for detailed information about how we handle children's data.

    9. International Data Transfers

    Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

    10. Cookies

    We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

    12. Contact Us

    If you have questions about this Privacy Policy, please visit our Contact page.